Our warranties

The products and services offered by the Médicus Orthopedic Laboratory are carefully selected beginning with criteria based on quality, effectiveness and function. A Product Control team and a full Research & Development department regularly analyse and test products in order to offer a superior quality selection tailored to your needs.

Distributed products
All products distributed by Médicus Orthopedic Laboratory hold a manufacturers warranty. Any defective product will be returned to the manufacturer – merchandise must be intact, undamaged, in its original packaging, accompanied by the original receipt and returned to one of our branches – limited to within 10 business days following purchase. Terms: exchange or credit voucher valid for a 12 month period. Re-stocking fees of 20% to 50% will be applied, depending on the item returned.
(Non returnable items: Incontinence items, technical aids for incontinence, personal hygiene products or items in contact with the skin, adapted, molded or made-to-measure products, specially ordered items, clearance sale or final sale items, products which have been used or worn).

Fitted products
The manufacturers warranty also applies to products such as orthoses, supports, splints and other fitted products. Furthermore, the Médicus Orthopedic Laboratory offers a guarantee on any defects in adjustments made by its staff and any defect resulting from these adjustments. In such cases, the product will be replaced or re-manufactured.

Manufactured products
All products made within the Médicus Orthopedic Laboratory are covered by warranty. If any of these products are, or become, faulty they will be replaced upon presentation of the original receipt.

Foot orthotics
Foot orthotics made in the Médicus Orthotic Laboratory are guaranteed for a period of 12 weeks (3 months) wherein all modifications will be made cost free.